Privacy notice
ClearPath Audio Privacy Notice
This notice explains how ClearPath Audio uses and protects your personal information when you join the ClearPath Audio programme.
What information I collect
I may collect:
- your first name
- Your surname
- your email address;
- Your age, gender, work status and where you heard about me
- your answers to the eligibility questions, including limited information about your physical or mental health;
- your programme responses and feedback;
- payment information processed securely by Stripe.
I do not receive or store your full card details.
Why I use your information
I use your information to:
- check whether you are eligible to take part in the programme;
- provide and administer the ClearPath Audio programme;
- send you programme instructions, progress and feedback questionnaires;
- manage your payment and any refund;
- evaluate and improve the programme using participant feedback.
I will not use your information for unrelated marketing unless you separately choose to receive marketing communications.
My lawful basis
I use your name, email address and programme information because this is necessary to provide the service you have purchased.
Health information is treated as special-category personal data. With your explicit consent, I use the health and sleep information you provide to assess your eligibility and to personalise your recordings and programme guidance.
I use demographic information and information about how you heard about ClearPath to understand the audience and inform marketing. This does not mean you are subscribed to marketing emails.
Who your information may be shared with
I may use trusted service providers to operate the programme, such as payment, form, email and programme-management platforms.
They may process information on my behalf only as necessary to provide those services.
I do not sell your personal information.
How long I keep your information
I keep personal information only for as long as it is needed for the purposes described above and to meet any legal, accounting or record-keeping requirements.
Your rights
Under UK data-protection law, you may have rights including the right to:
- ask for a copy of your personal information;
- ask for inaccurate information to be corrected;
- ask for information to be deleted in certain circumstances;
- restrict or object to certain uses of your information;
- withdraw consent where consent is being relied upon.
Withdrawing consent does not affect any processing that took place before consent was withdrawn.
Contact
If you have any questions about how your information is used, or wish to exercise your data-protection rights, please contact Nichola Schwarz of ClearPath Audio at:
nichola@londonlifesolutions.com
You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.
Terms & Conditions
ClearPath Audio Sleep Programme – Terms & Conditions
Price: £79
Only listen to the recordings when in bed - anyone overhearing the recording should also be able to close their eyes and switch off.
Safe listening guidance is provided as part of the programme materials, and it is the participant's responsibility to follow it
Suitability
The programme is intended for people who meet the eligibility criteria shown on the sign-up form.
It is not a substitute for medical or mental-health treatment. If you have concerns about your health, medication or sleep condition, please seek advice from an appropriate healthcare professional.
Money-back guarantee
If you complete the full programme, including the feedback questionnaire, and your sleep has not improved, you can request a refund of the £79.
Improvement is assessed from your questionnaire responses: good and bad nights, hours of sleep and your sleep impact score.
Request a refund within 7 days of your final questionnaire by emailing nichola@londonlifesolutions.com.
This guarantee is in addition to your statutory consumer rights.
Access and cancellation
The programme includes digital content and/or online services which may begin shortly after purchase.
By choosing to begin the programme during the normal 14-day cancellation period, you are asking ClearPath Audio to start providing the programme immediately.
Where digital content is supplied immediately, you will be asked to confirm before access begins that you understand this may affect your statutory right to cancel once supply has started.
Nothing in these Terms & Conditions affects your statutory rights.
Personal use
Programme materials, audio recordings and written content are for your personal use only and must not be copied, shared, resold or distributed without permission.
Privacy
Your personal information is handled in accordance with the ClearPath Audio Privacy Notice.
Contact
If you have any questions about the programme, your purchase or a refund request, please contact Nichola Schwarz at nichola@londonlifesolutions.com